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How We Handle Your Privacy on erek kalajengking

When you open an account with us, your personal information — from your ID through to your DANA, OVO, GoPay or QRIS payment details — stays encrypted and…

Encrypted account storageGDPR & local law compliantYour data, your control
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erek kalajengking How We Handle Your Privacy on erek kalajengking
CONTACT & REQUESTS

Request Your Data or Privacy Changes

Email Support Send a data access request to our privacy team at [email protected]. Include your account username and the specific data you want to review. Responses typically arrive within 72 hours.
In-Account Settings Log into your account, navigate to Security, then Privacy Controls. You can view what we hold, update your contact preferences and download a copy of your account history in one step.
Live Chat Our support team in Semarang and Makassar operates live chat weekdays 08:00–22:00 WIB. Ask them to connect you with our Data Protection Officer for urgent privacy concerns.
HOW WE PROTECT YOU

Data Security & Retention at erek kalajengking

Encryption & Access Control

All payment details — including your DANA, OVO, GoPay and QRIS transaction IDs — are encrypted with TLS 1.3. Only our payments team and compliance officers can view raw account data. Device logins are tied to IP address verification.

Retention Timeline

We keep your account information for as long as your account exists. Transaction records are retained for seven years for regulatory compliance. If you close your account, we delete personal data after 90 days unless local law requires longer retention.

Cookies & Tracking

We use session cookies to keep you logged in and performance cookies to track page load times. You can clear cookies in your browser settings at any time. Advertising cookies are only placed if you consent in our banner prompt.

Third-Party Sharing

We share deposit and withdrawal data with our payment processors (DANA, OVO, GoPay, QRIS operators) only as needed to complete transactions. We do not share your email or ID photo with marketing partners.

Account Closure & Data Removal

When you request account closure through Settings, we deactivate access immediately. Your balance is flagged for withdrawal. Personal data deletion begins after 90 days, except for records we must keep under tax or anti-fraud law.

Privacy Officer Contact

For detailed data requests, complaints or to report a privacy breach, contact our Data Protection Officer at [email protected]. Include your account username and a description of your concern.

Frequently Asked About Your Data

We collect your full name, email address, phone number, date of birth, national ID number and a government-issued photo for identity verification. We also record your payment method (DANA, OVO, GoPay or QRIS account details) and your IP address at login. This data is required to comply with local gaming regulations and prevent fraud.

Your transaction history is retained for seven years from the date of each transaction. This allows us to handle disputes, produce account statements and satisfy tax authority requests. After seven years, older transaction records are anonymised. Your account settings and preferences are kept for as long as your account remains active.

Yes. Log into your account and go to Settings > Privacy Controls > Download My Data. You'll receive a CSV file with your profile, transaction history and login records within 24 hours. You can also email [email protected] to request a formal data export under local data protection law.

No. We do not sell your personal information, email address or game history to advertisers, affiliates or third parties. We share payment details only with DANA, OVO, GoPay and QRIS operators to process your deposits and withdrawals. All sharing is minimal and necessary for account operation.

When you close your account through Settings > Account Closure, we mark it as inactive immediately. Your balance is preserved for 30 days to allow withdrawal. Personal data is deleted 90 days after closure unless local law requires us to retain it longer for tax, fraud or regulatory purposes. You can request immediate deletion in certain circumstances.

All payment method information is encrypted with TLS 1.3 and stored separately from game data on isolated servers. We never store full payment credentials on our systems; payment processors retain those details. We use tokenisation so only a unique, non-reusable reference is visible in your account history.

Only our compliance, support and payments teams can view your full account record, and only to verify your identity, investigate disputes or complete withdrawals. Account access is logged and audited monthly. Depends on local law whether third-party authorities can request your data; we will notify you of such requests where permitted.

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